its all about overcoming the evil IVR network...
from Paul English:
The term IVR stands for "Interactive Voice Response", the fancy name for annoying computers who answer most phones these days.
Frustrated? How about when you call your phone company and they ask for your phone number? Or when your bank asks you to type in your credit card or ATM number, and then when you finally get a human on the phone, they ask you to tell them again. Hello, don't I pay *you* guys money?
The problem with most big companies is they hire non-strategic bean counters to run customer service as a cost center, and those executives get paid based on costs not based on customer loyalty and revenue. Guess what? If you don't talk to your customers, they won't be loyal to you, they won't come back, they won't recommend you to a friend, they won't buy more products from you. Some companies have figured this out, and they have created wonderful products and services that customers love, and which allow those companies to make money.
so how can you do this?...
freedom fighter Paul English has constructed this list of directives... Good site to bookmark... It'll help you bypass many of those automated helpdesk frontends...
www.paulenglish.com/ivr
and the info page... INFO...
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